- After logging in, go to the Sports section. Use the left-hand menu to select football, tennis, or whichever sport you prefer.
- You'll see a list of today's and tomorrow's matches. Click on the match you want to bet on.
- The match details page offers a range of betting markets — Match Winner (1X2), Over/Under Goals, Both Teams to Score, Handicap, and more.
- Once you select your odds, they'll be added to your bet slip. Enter your stake and click "Confirm Bet."
- Football also supports live betting — you can place bets at real-time odds while the match is in progress. Head to the Live Betting section to see all ongoing matches.
- The minimum bet amount is generally ৳50, and the maximum is determined by your account level.
- Betting History: In the Bet History section, you'll find a full list of all your bets — including date, match, stake, odds, and result. Use the date filter to pull up records from a specific period.
- Transaction History: The "Transaction History" or payment history section contains a full record of all deposits and withdrawals — including amount, method, date, and status (successful / pending / cancelled).
- Bonus History: Your account also keeps a record of which bonuses you received and how much wagering you have completed.
- The same information is available on the mobile app — tap "History" or the clock icon in the bottom navigation bar.
- You also have the option to download a monthly summary in PDF or CSV format — useful for tax purposes or personal record-keeping.
- Your date of birth is verified during registration. The form will not submit if you are under 18.
- If there is any doubt, a national ID card or passport may be requested. If the verification documents show the user is under 18, the account will be closed immediately.
- Registering with a false date of birth — whenever it's discovered — may result in permanent account closure and forfeiture of your balance.
- For large withdrawals, your identity may be re-verified — this is also a step to confirm your age.
- If a parent or guardian finds out their minor child has been using 33bm, they should contact support directly — the account will be suspended immediately.
- Step 1: Log in and click the profile icon in the top right corner.
- Step 2: Go to "Security Settings."
- Step 3: Look for the "Two-Factor Authentication (2FA)" option and click "Enable."
- Step 4: Choose between SMS OTP or an Authenticator App (Google Authenticator or Authy). With the SMS method, a code will be sent to your registered phone number.
- Step 5: A verification code will be sent — enter it to confirm. From that point on, this additional code will be required every time you log in.
- To disable 2FA, go to the same settings and select Disable — you will still be asked to enter a verification code at that point.
- If you lose your phone or change your number, contact support — your identity will be verified before your 2FA is reset.
- After logging in, go to the Live Casino section. You'll find tables for a variety of games, including Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo.
- The minimum and maximum bet limits are displayed next to each table. For beginners, it's best to start at a low-limit table — these typically start from ৳50.
- Click on a table to start the live video stream. A betting area will appear on screen — click wherever you want to place your chips.
- Before each round, there's a set window to place your bets. The dealer then determines the outcome by dealing cards or spinning the wheel.
- If you win, the amount is instantly credited to your balance. If you lose, the stake is deducted.
- A stable internet connection is required — if you're playing on mobile data, 4G or above is recommended.
- Some Evolution and Pragmatic Play tables also have Bangla-speaking dealers — these are easier to follow for new players.
- Cooldown Period (Short Break): You can temporarily suspend your account for 24, 48, or 72 hours. Go to the "Responsible Gaming" section in your Account Settings and select "Cooldown Period." Your account will reopen automatically once the time is up.
- Self-Exclusion (Extended Break): You can suspend your account for anywhere from 1 week to 6 months or longer. In the same section, you'll find the "Self-Exclusion" option. Your account won't reopen until you submit a request to do so.
- Permanent Closure: To permanently close your account, contact support. This action cannot be undone.
- Your account balance stays safe throughout any suspension period. You can withdraw your balance when the period ends or when closing your account permanently.
- While a break is active, 33bm will stop sending you promotional and marketing messages.
- If it's urgent, let support know and your account can be suspended within 5 minutes.
- You can update these yourself: You can update your display name, notification preferences, password, and communication language directly in settings. Just log in and go to your profile settings.
- Changing your phone number: This cannot be done directly — since your phone number is tied to your account identity and payments, it must be changed through support. Contact live chat, and after your identity is verified, an OTP will be sent to both your old and new number to confirm the change. The process usually takes between 30 minutes and 2 hours.
- Name Change: The name you provided at registration generally cannot be changed, as it is used for identity verification. However, if there's a typo, you can submit a request to support with a copy of your NID to have it corrected.
- Changing your email: This can be done through support. Both the old and new email addresses must be verified.
- It's important to keep your profile details accurate — especially your payment number. Incorrect information can cause withdrawal delays.